Shipping times depend on the shipping method selected at checkout:

• Express DHL/FedEx: Typically 7 - 9 business days, but occasionally up to 10 business days. 
• Sea freight: 20 - 30 business days

Please note: These times exclude any delays caused by customs processing.

Once your order is shipped, you’ll receive a tracking number to monitor its delivery.

We partner with reliable carriers such as [FedEx, DHL, UPS] to ensure safe and timely delivery of your Airboard. The carrier used depends on your location and the shipping option selected at checkout.

We offer shipping via Fedex International Economy for United States and UK/EU zones.

We offer shipping via DHL for Australia and South East Asia

In every other case, we use the most reliable and economical carrier possible.

Yes, expedited shipping options are available at checkout for most locations. Delivery times and costs will vary based on your choice.

Yes, a signature may be required upon delivery to ensure your Airboard arrives safely. If no one is available to sign, the carrier will leave instructions for rescheduling or pick-up.

Due to the size and nature of Airboard shipments, we cannot deliver to P.O. Boxes or APO/FPO addresses. Please provide a physical address for delivery during checkout.

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While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances like weather or customs processing. If your order is delayed, please contact us at [support@airbornefoils.com] and we’ll assist you by corresponding with the courier company. 

Yes, all Airboard, accessory and parts orders come with a 12-month limited warranty, which covers manufacturing defects and issues arising from normal use.

Our warranty includes:

• Repairs or replacement of defective parts.
• Support for troubleshooting and technical issues.

The warranty does not cover:

• Damage caused by misuse, neglect, or accidents.
• Wear and tear from regular use.
• Unauthorized modifications or repairs.

To initiate a warranty claim, contact us at [support@airbornefoils.com] with your proof of purchase and a description of the issue. Our team will guide you through the process and provide the best solution.

We’re committed to ensuring your Airboard performs at its best!

Your Airboard warranty provides coverage for:

• Manufacturing defects: Issues related to materials or workmanship.
• Mechanical failures: Problems with the motor, battery, or other core components under normal use.
• Electronics malfunctions: Defects in the controller, charger, or related systems.

What is not covered:

• Damage from improper use, neglect, or accidents (e.g., collisions, water damage due to improper sealing).
• Wear and tear, including scratches, dents, or fading from regular use.
• Issues resulting from unauthorized modifications, repairs, or non-Airborne accessories.

If you believe your Airboard qualifies for warranty service, please contact us at [support@airbornefoils.com] with your proof of purchase and details about the issue. We’ll work with you to resolve it as quickly as possible!

If your Airboard order arrives damaged, please follow these steps to ensure a swift resolution:

1. Inspect the package upon delivery: Check for any visible damage to the box or its contents before signing for the shipment.
2. Document the damage: Take clear photos of the damaged package and the affected item(s).
3. Retain all packaging materials: Keep the original box, packing materials, and product for inspection if required by the shipping carrier.
4. Contact us immediately: Reach out to our support team at [support@airbornefoils.com] within 48 hours of receiving the shipment. Include your order number, photos of the damage, and a description of the issue.

We will work with the shipping carrier to file a claim and arrange for a replacement or repair of your Airboard as quickly as possible.

The Airboard is an electric hydrofoil, also known as an eFoil. Riders control their speed with a handheld remote controller. With a partially submerged mast, it offers a tremendous feeling of freedom as you glide just above the water in near silence.

Airboard refers to the whole configuration of board. Technically, an eFoil refers to the mast / propulsion unit only. That said, many people refer to the setup as an eFoil and the sport as eFoiling. We also call it Airboarding.

Airboard has been extensively tested with riders weighing up to 120 kg / 265 lbs. Heavier, experienced riders may be able to use Airboard, however our factory specified limit for warranty is 120 kg.

The complete Airboard package weighs between 38 - 45kg

If you would like for us to potentially reshare your content, our preference is high res, good quality content in portrait (9x16). Our instagram story or feed specs are no stickers and minimal text over footage. The content must be exciting, with different angles and quick stitch clips, not just one long clip with music. We love seeing our customers' enthusiasm and all content they share. Keep up the good work and always tag #RideAirboard and @Airbornefoils in anything you post so we see it!

Airboards operate on battery power, which means they can be recharged using renewable energy. Our hydrofoil efficiency and light weight design potentially make Airboard the most environmentally friendly ‘powered’ water craft (not reliant upon wind or waves) when speed and range is considered. Sustainability is one of our company values and we are on a path of continuous improvement to make Airboard as environmentally friendly as possible.

You can carry the board by holding one handle and the mast. The board can either be in front of you or behind you. Alternatively, you can crouch down beside the board and place the mast on the top of your shoulder. Engaging your core, lift your setup as if you are coming out of a squat. The board will be resting on your back and you can have both hands on the mast.

If carrying the complete board and battery is too heavy, we suggest carrying them separately and connecting the battery close to where you’ll enter the water. Just be sure to avoid putting your battery on the sand. Carry it down and place it straight into your board.

It’s easy to learn how to eFoil, with most people able to ride confidentally after a few sessions in the water. We regularly hear our riders boast about how much easier eFoiling is than surfing.

The propulsion system is the difference between an eFoil vs hydrofoil. Through the use of electric power, you can experience a quiet yet thrilling ride on an eFoil. The electric motor gives you the power to fly through the air above a flat lake or river without the effort of pumping, like you do on a hydrofoil. While a hydrofoil relies on wind and waves, eFoils give you the freedom to ride anywhere, anytime. eFoiling has a much easier learning curve than hydrofoiling or surfing.

Like other water and snow sports, expect to crash and have a few thrills and spills, especially when learning. Like other water and snow sports, learning to Airboard can be an extreme activity. You need to be travelling at around 20km/h to be able to hydrofoil, and there is potential to hit the board, wing or eFoil in a crash. Part of the learning experience involves learning to fall away from the board to avoid injury. We recommend wearing an impact vest and a helmet.

Airboard can achieve speeds of up to 60km/h. Top speed depends on a number of variables including weight, currents and rider ability.

Regulations vary from State to State and Country to Country. Please check your local laws to confirm those details

Our bluetooth controller has the battery charge % displayed on the screen and gives warnings at 30% so you can make it back to land safely before the battery is completely drained. You'll hear a beep and feel a vibration.