Ready to purchase an Airboard but have questions about the warranty? We've got you covered! If you need further assistance, feel free to email us at [support@airbornefoils.com] or connect with us on Facebook by clicking the chat icon in the bottom right corner.
Does Airboard come with warranty?
Yes, all Airboard, accessory and parts orders come with a 12-month limited warranty, which covers manufacturing defects and issues arising from normal use.
Our warranty includes:
- Repairs or replacement of defective parts.
- Support for troubleshooting and technical issues.
To initiate a warranty claim, contact us at [support@airbornefoils.com] with your proof of purchase and a description of the issue. Our team will guide you through the process and provide the best solution.
What exactly does my warranty cover?
Your Airboard warranty provides coverage for:
- Manufacturing defects: Issues related to materials or workmanship.
- Mechanical failures: Problems with the motor, battery, or other core components under normal use.
- Electronics malfunctions: Defects in the controller, charger, or related systems.
- Damage from improper use, neglect, or accidents (e.g., collisions, water damage due to improper sealing).
- Wear and tear, including scratches, dents, or fading from regular use.
- Issues resulting from unauthorized modifications, repairs, or non-Airborne accessories.
If you believe your Airboard qualifies for warranty service, please contact us at [support@airbornefoils.com] with your proof of purchase and details about the issue. We’ll work with you to resolve it as quickly as possible!
What do I do in the event of my order being damaged in transit?
If your Airboard order arrives damaged, please follow these steps to ensure a swift resolution:
- Inspect the package upon delivery: Check for any visible damage to the box or its contents before signing for the shipment.
- Document the damage: Take clear photos of the damaged package and the affected item(s).
- Retain all packaging materials: Keep the original box, packing materials, and product for inspection if required by the shipping carrier.
- Contact us immediately: Reach out to our support team at [support@airbornefoils.com] within 48 hours of receiving the shipment. Include your order number, photos of the damage, and a description of the issue.
We will work with the shipping carrier to file a claim and arrange for a replacement or repair of your Airboard as quickly as possible.
